Our policy lasts 15 days. If 15 days have gone by since you received your product, unfortunately we are unable to offer you a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

To make a return, you must provide us with a receipt or proof of purchase.

There are certain situations where only a partial refund will be made: (if applicable).
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item returned more than 15 days after delivery.

Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your claim.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received your refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often a processing time before the refund is posted.
If after following all these steps you still have not received your refund, please contact us at service@cutebee-official@hotmail.com

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at service@cutebee.fr.

Gifts
If the returned item was marked as a gift at the time of purchase and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift recipient had the item shipped to themselves and gave it to you later, we will send a refund to the gift recipient and they will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for you to receive your exchanged product may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.